We want you to be involved in your care. Please ask questions and speak up if you have concerns. If you do not understand, ask again. Talking with your doctor or nurse helps ensure the best care possible.
You are part of the team!
Get to know us. We are the people who will be taking care of you or your loved one. We will introduce ourselves at each visit and wear a name badge so you know who your healthcare team is. Patients and their families are our partners on the healthcare team. We want you to ask questions, share information, and help make decisions about your care.
We value your input and will use it to improve the care and services we provide to you and your family. Following your visit, you may receive a patient survey in the mail or via email. Please take a few minutes to complete and return the survey to provide us feedback about the care you received.
Patient and Family Advisory Council
We strive to deliver excellent patient- and family-focused care. The Patient and Family Advisory Council (PFAC) is one way we commit to promoting and supporting patient- and family-focused care. The purpose of the PFAC is to collaborate and communicate with patients, families, and caregivers to obtain input on policies, programs, and services. The PFAC is a team consisting of WMed staff along with patient, family, and caregiver representatives that serve as an advisory resource. It is a partnership to help shape healthcare policies, programs, and services at WMed.
Participation: Patients, family members, and caregivers may volunteer or be asked to serve on the PFAC. Appointed members are expected to attend and to actively participate in regularly scheduled meetings initially up to two times per year. Additional meetings may be scheduled as needed that may require additional time.
Membership Term: Members are appointed to serve for two years with the opportunity for renewal for one additional two-year term.
Selection Process: Applications are accepted at all times. The PFAC leadership team will review all applications and interview applicants. Members will be selected based on past healthcare experiences and availability.
Requirements for Membership: All members must be willing to demonstrate the following expectations.
- A desire to contribute to a positive healthcare experience
- Good listening skills
- The ability to share positive and negative experiences in a constructive manner
- The ability to work with people whose background, experiences, and opinions may be different than their own
- Maintain confidentiality
- Willing and able to commit to the minimum semi-annual meeting schedule
Questions, Referrals, or Request for Application: Contact Lyndsey Winfield, Executive Assistant for Clinical Affairs, at 269.337.6123 or email lyndsey.Winfield@med.wmich.edu
If you have a concern about the care you have received, please ask to speak to a medical director or clinical RN team leader. They will assist you in resolving your concern while you are here. Presentation of a complaint will not compromise your access to care.
If you are not satisfied with the response to your concern, you may fill out a Patient Feedback Form to begin a formal complaint. These forms are also available from any staff member. Please return the form to:
Mail: WMed Clinics
1000 Oakland Drive
Kalamazoo, MI 49008
We respond to all formal complaints and make every effort to resolve the issue to your satisfaction. If your concern is not resolved by WMed, you may file your complaint with other agencies.
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Mail: Bureau of Community and Health Systems - Health Facility Complaints
PO Box 30664
Lansing, MI 48909