Welcome to Western Michigan University Homer Stryker M.D. School of Medicine Clinics
As a teaching facility, WMed Clinics offer a team approach to your healthcare. Physicians seeking advanced training in their field of expertise at WMed are called residents. The full-time physicians at WMed who provide this training are called faculty or attending physicians. Your care will involve residents, faculty, medical students, nurse practitioners, physician assistants and nursing staff. You will also have access to our pharmacy staff and social workers. We are also privileged to be an educational site for Western Michigan University (Physician Assistant students, Nursing students, Psychology Graduate students, Interdisciplinary Health and Social Work Graduate students), Ferris State University (PharmD students), Kalamazoo Valley Community College and Lake Michigan Community College (X-ray and Laboratory students).
Your physician (resident) will discuss your care with an attending physician (faculty) at each visit, giving you the comprehensive knowledge and experience of two physicians assessing your healthcare needs. Because of the extra time spent with each patient, your wait time and your appointment time may be longer than expected.
WMed clinics can provide you with an interpreter for your appointment. Please make sure to request an interpreter at the time you make your appointment. We do have to pay for interpreters if you don't arrive for your visit; so we ask you to contact us as soon as you know you cannot keep your appointment.
To assist us in providing excellent care to all our patients, we ask that you notify us no later than two hours prior to an appointment you are unable to keep. Otherwise you will be marked as a no show and will be dismissed if you no show three appointments or if you no show an establish care visit (first visit to be seen and establish care). We serve only patients from Kalamazoo County in our primary care clinics (Family Medicine, Internal Medicine, Combined Internal Medicine-Pediatrics, and Pediatrics) and Psychiatry. All other clinics serve patients from the southwest Michigan area as well.
We ask that you arrive 15 minutes prior to your scheduled appointment so our registration staff has time to carefully verify your personal and insurance information. If you arrive more than 15 minutes past your scheduled appointment time, we may have to reschedule your visit. Always remember to bring your insurance card for every appointment. Any co-pay due for your office visit is expected at time of service. Accepted forms of payment are cash, check, MasterCard, Visa, and Discover.
If you see another physician outside of WMed Clinics, please make sure to let us know if that physician has prescribed you new medications. Your physician or a member of our nursing staff will verify your current medications with you at each visit. You will also receive an updated list of medications at the end of your visit.
The WMed Clinics are a non-smoking environment. We ask that you refrain from smoking on the WMed Clinic grounds. We try hard to provide a clean environment for our staff and patients. To assist us, we have placed trash receptacles on the grounds for your use.
Our goal is to be a leader in community medical education.
Patient Centered Medical Home
The WMed Primary Care Clinics have undergone the transformation to Patient-Centered Medical Homes (PCMH) through the National Committee for Quality Assurance (NCQA), Blue Cross Blue Shield of Michigan and The Joint Commission (TJC). A patient-centered medical home is a way to deliver coordinated and comprehensive primary care to participants of all ages - children, youth and adults. It is a partnership between individuals and families within a health care setting, which allows for a more efficient use of resources and time to improve the quality of outcomes for all involved. The initiative currently includes four primary care practices: Family Medicine, Internal Medicine, Medicine-Pediatrics and Pediatrics Clinics.
To learn more about what it means to be a PCMH, check out our links on the individual primary care clinic pages.
WMed is accredited by The Joint Commission, an independent organization that evaluates and accredits more than 18,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. To earn and maintain The Joint Commission's Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.
WMed is also certified by The Joint Commission as a Primary Care Medical Home Primary Care Medical Home (PCMH) Certification for Joint Commission accredited ambulatory care organizations focuses on care coordination, access to care, and how effectively a primary care clinician and interdisciplinary team work in partnership with the patient (and where applicable, their family).
WMed also received recognition by the National Committee for Quality Assurance (NCQA) for the Patient-Centered Medical Home 2011 program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships. The patient-centered medical home is a model of care emphasizing care coordination and communication to transform primary care into "what patients want it to be." The patient centered medical home raises the bar in defining high quality care by emphasizing access, health information technology and partnerships between clinicians and patients.
WMed also received recognition from Blue Cross Blue Shield of Michigan Physician Group Incentive Program (PGIP) for the 2015 Patient-Centered Medical Home Designation Practice for our Medicine Pediatrics, Family Medicine and Pediatrics Primary Care Clinics. PGIP is designed to facilitate practice transformation, and to reward Physician Organizations for improved performance in health care delivery. It focuses on improved quality, use and efficiency performance in areas such as generic dispensing and evidence-based care.
It is our hope that your visits to our office will be efficient, comfortable, and most importantly, will provide a satisfactory outcome to your medical problem. We are constantly striving to maintain the highest standard of medical care and physical and emotional comfort. We would appreciate receiving comments regarding your visit to our office.
To do this, we have partnered with Press Ganey, an organization known for its patient care survey process, and as a result, you may receive a random survey mailed to you after your visit. Please take the opportunity to provide feedback for our staff to allow us to improve our processes or for a job well done.