Quality Improvement and Patient Safety Initiatives
Press Ganey Patient Satisfaction Scores
Press Ganey provides our organization with medical practice Information from patient surveys returned, including our patient's perception of wait time. WMed wait time goal is < 15 minutes. Below are the latest scores for WMed. Currently 76% of patients feel they wait < 15 minutes for an exam room and 86% of patient feel they wait < 15 minutes for the care provider in the exam room.
Michigan Childhood Immunization Registry (MCIR)
Childhood Immunizations for Children
WMed reviews all childrens' records for immunization status. All children between the age of 24-36 months are monitored and information recorded monthly. The childhood population is one of the most important patient populations, as immunizations protect our children from preventable disease. WMed has adopted an Immunize Now! mantra and evaluates immunization status at every visit. The WMed goal is the Healthy People 2015 goal of 90% and we are striving to meet this goal.
Adolescents 13 - 18 years
WMed reviews all adolescents for immunization status. All adolescents between the age of 13-18 years of age are monitored and information recorded monthly. The adolescent population is one of the most difficult to achieve a high success rate, as only 92% of adolescents visit the doctor and 68% of these are acute visits for injuries, etc. WMed goal is the Healthy People 2010 goal of 50% and we are now meeting this goal.
Flu Vaccine for WMed Employees
WMed requires seasonal flu vaccines for all clinical staff unless there is a medical contraindication. Each year WMed provides free seasonal flu vaccines to our clinical staff.
WMed's 2014/2015 seasonal flu vaccination rate is 98.6% for all clinical employees that are front line staff. Five of the 514 (or 1%) front line staff documented a previous allergy/adverse reaction and two (or <1%) signed a declination. The national average for healthcare workers seasonal flu vaccine is 63%.
Protecting our employees is a priority focus for WMed and we are fortunate to have staff that both understand the requirements and the value of preventative care.
WMed monitors hand hygiene efforts of our clinical staff by visual efforts from our occupational health nurse and by our patient population thru a "Speak-Up" survey. Below are the results from the OCC Health RN surveys.