As a patient, you are responsible for:
We ask that you provide us complete and accurate information regarding your medical history. Your right to appropriate care is difficult to guarantee if we do not have an accurate understanding of your past health care.
We ask that you are available for your scheduled appointment on time, so that we can be on time. We ask that you arrive 15 minutes prior to your appointment so our registration staff has time to carefully verify your personal and insurance information. If you arrive more than 15 minutes past your scheduled appointment time, we may have to reschedule your visit.
We need to know:
- whether you understand your proposed course of treatment;
- whether you understand what is expected of you during your treatment; and
- whether you are able and willing to work with the care team as specified.
We depend on you to ask questions and seek clarification about your diagnosis and treatment. Please ask us about any unfamiliar practices or procedures.
Once a course of treatment is agreed upon, it is very important that you participate in your own care by carefully following your doctor's instructions and accept the consequences for not following your doctor's instructions. We also rely on you to report if you foresee any perceived risks in your care.
Responsive health care relies on accurate, up-to-date information. Let your physician or nurse know about any changes in your health. Advise your physician of any complications resulting from treatment or any new symptoms.
We ask that you always show respect for the rights and privacy of our staff, other patients and their families.
Cell phone Use By Patients Is Prohibited
We ask that you refrain from using your cell phone when participating in any part of your office visit. This includes registration, nurse encounter, or physician encounter. Please help us with this policy, as it is designed to help all our patients receive quality patient care during their visit at WMed.
WMed Is a Tobacco-Free Campus
Because of our commitment to a healthier environment, WMed is a completely tobacco-free campus, including parking lots, buildings, and grounds. Patients, their families, and visitors to MSU/KCCMS may not smoke while on WMed property.
Arrangements must be made for payment of charges. It is your responsibility to provide accurate information about sources of payment, including your insurance, and your ability to meet your financial obligations.
For Further Information or Assistance
We ask that you follow all WMed rules and regulations. If you have questions, suggestions or needs related to any aspect of your care or visit here, please share those with your nurse or ask to speak to the Medical Director. There are also concern / suggestion cards located at the registration areas that provide an opportunity for feedback.