Every patient has the right to:
You will receive appropriate care in a considerate and safe manner, respecting your personal values and beliefs.
We will advise you about your illness or condition, treatment and course of recovery in terms you can understand. As part of your right to be informed, you will be told the names of the physicians and others who care for you. If you can't understand something, just ask -keeping you informed is an important part of our job.
All examinations, treatments, consultations and discussions will be conducted with respect for your privacy. Similarly, all written communications and records about your care will be treated as strictly confidential. The only exception may be in cases permitted or required by law.
We encourage you to actively participate in decisions involving your health care. You have the right to be fully informed about your care and the various options available to you. You also have the right to decide for yourself which care you do - and do not - wish to receive.
You have the right to make advance directives - such as a living will or designation of someone to act as your advocate or representative. These directives cover treatment options and may include naming someone to act on your behalf if you later become unable to communicate what treatment you do or do not wish to receive.
Explanation of charges
Regardless of the source of payment, you have the right to examine and ask questions about your bill for health care services.
Addressing your needs and concerns
You have the right to appropriate assessment and management of your symptoms, including physical pain, as well as to address any psychological, spiritual or cultural concerns or needs you may have.
Access to your medical record
You have the right to inspect and copy information in your medical files, by providing us with a written request for such information.
Freedom from abuse or restraint
Our patients have the right to be free from all forms of mental, physical or other abuse or harassment, and from physical and chemical restraints. (Restraints may be used when needed to protect against injury to the patient or others.)
The Inclusion of Pediatric Rights
In addition to the rights of adult patients, the needs of pediatric patients have the following rights:
- Information about what to expect prior to, during and following their experience and support in coping with it;
- The reassuring presence of a caring person, especially a parent;
- Freedom to express feelings or fears with appropriate reaction;
- As much control as possible, over both self and situation;
- Consistent, supportive and nurturing care which fosters the emotional as well as psychosocial needs of the child and fosters open communication;
- Recognition and reward for coping well during difficult situations.