COVID-19 Testing and Information for WMed Health Patients

COVID-19 Testing

Individuals who have symptoms (fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell) and wish to be tested must call 269.337.6577 to register, provide insurance information, and to schedule a telephone visit with a WMed Health provider to get a doctor’s order for the test. 

Once there is a doctor’s order for the test, the patient will be scheduled to come to WMed Health at 1000 Oakland Drive to a designated parking spot where the test will be collected while the patient remains in their car. 

Patients will need to bring their driver’s license or personal identification when they come for testing.

Coronavirus Preparedness and Response at WMed Health

The health and safety of our patients and staff is WMed Health’s highest priority as the COVID-19 pandemic rapidly evolves.

WMed Health, the clinical practice of the medical school, is readily available, prepared and responsive to meet the needs of our patients. We are focused on patient safety and are working in close partnership with state and local public health experts.

WMed Health leaders will continue to follow direction from the Centers for Disease Control and Prevention (CDC) regarding safety precautions, patient screening, and diagnosis. All patients who are scheduled in WMed Health’s clinics with symptoms of cough or fever must wear a surgical mask while in our facility. At the Oakland Drive facility, a greeter will be stationed in the first-floor lobby to screen patients and distribute surgical masks to patients who are presenting with symptoms of cough or fever. At our Mall Drive location in Portage, patients with symptoms are directed to an alternate entrance to practice social distancing. All COVID-19 testing is coordinated through the Kalamazoo County Health and Community Services Department and the state of Michigan. To comply with Gov. Gretchen Whitmer’s executive order to limit visitors at healthcare facilities, WMed Health asks that our patients limit any friends or family members who accompany them to visits. For pediatric patients, we are allowing one adult to accompany the child. For adults, family members can wait in the car or if assistance is needed, one family member or friend can accompany the adult patient. All members of our care team are wearing surgical masks or other personal protective equipment to protect themselves and others from the spread of COVID-19.

Telehealth Visits

To meet patient care needs without requiring patients to travel to our healthcare facilities, our providers are offering new telehealth services. Patient visits can be held via phone, video using MyChart, Microsoft Teams, or FaceTime. Patients who have visits scheduled during Governor Whitmer's "Stay Home, Say Safe" Executive Order time period, will be contacted by our WMed Health team to reschedule appointments to telehealth options or to move appointments to future dates, whenever possible.


  • What is COVID-19?
    COVID-19 is a disease caused by a new coronavirus, which has not been previously identified in humans. Coronaviruses are a large family of viruses found in both animals and humans.
  • How is COVID-19 spread?
    COVID-19 appears to spread most easily through close contact with an infected person. When someone who has COVID-19 coughs or sneezes, small droplets are released and, if you are too close, you can breathe in the virus.
  • What are the symptoms of COVID-19?
    In most cases, COVID-19 causes mild symptoms, including cough and fever. It can be more severe for some people and can lead to pneumonia or breathing difficulties. In some cases, infection can lead to death.
  • Who is at most risk for COVID-19?

    Some people are at higher risk of getting very sick from this illness. This includes:

    • Older adults
    • People who have serious or chronic medical conditions like:
      • Heart disease
      • Diabetes
      • Lung Disease
      • Cancer
  • How is COVID-19 treated?

    There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to the virus.

    • If you develop a mild illness, with fever, runny nose or cough, you can use over the counter medications like Tylenol and Motrin for symptomatic relief.
    • If you have more severe symptoms or worsening symptoms, like difficulty breathing, chest pain or pressure, confusion, inability to arouse or bluish discoloration of the face or lips, seek care at a local emergency department immediately.
  • How can I protect myself from getting COVID-19?

    COVID-19 FAQsWash your hands frequently

    Regularly and thoroughly clean your hands with hand sanitizer or wash them with soap and water.

    Why? Washing your hands with soap and water or using alcohol-based hand sanitizer kills viruses that may be on your hands.

    COVID-19 FAQsMaintain social distancing

    Maintain at least 3 feet between yourself and anyone who is coughing or sneezing.

    Why? When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

    COVID-19 FAQsAvoid touching eyes, nose and mouth

    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

    COVID-19 FAQsPractice respiratory hygiene

    Make sure you and the people around you follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

  • I think I have COVID-19. What should I do?

    Stay home if you have mild symptoms

    Stay at home if you begin to feel unwell, even with mild symptoms such as headache and slight runny nose, until you recover. Call and inform your healthcare provider. He or she can tell you if you need to get tested and how you can get tested. 

    Why? Avoiding contact with others and visits to medical facilities will allow these facilities to operate more effectively and help protect you and others from possible COVID-19 and other viruses.

    COVID-19 FAQsCall Us

    Before you seek care, call WMed Health at 269.337.4600, the Family Health Center at 269.349.2641 (ask for the Team Oakland nurse), WMed Health Pediatric and Adolescent Medicine - Mall Drive Portage at 269.327.1900, or WMed Health Psychiatry at 269.337.6373. Tell us about your symptoms, or if you think you need to be evaluated for COVID-19.

    Why? Testing for COVID-19 is not available everywhere. We can tell you if you need to get tested and how you can get tested.

    Wear a face mask 

    Put on a face mask before you enter the healthcare facility

    When to seek immediate care

    If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include:

    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to be woken up by others
    • Bluish lips or face

    More Information

    Track the virus:






    We will continue to monitor the rapidly changing situation, providing updates, as needed.

    The Kalamazoo County Health and Community Services Department and the CDC has offered guidance and resources for the public in dealing with this historic pandemic:

Updated: April 27, 2020